When will my order Ship?
We fulfill orders withing 1-2 days and we send them through U.S. Mail which will reach most customers in 2-5 days. You will get an email when their order ships out.
What is the shipping fee?
We charge $5.99 flat rate for all orders.
Where do you ship to?
Currently, we do ship throughout the US, including Alaska, HI, and APO’s & PO Boxes. We do not ship internationally.
What if I want to cancel my order?
Orders for a collection kit may be cancelled before the kit has been shipped for a full refund. Once a kit has been shipped, cancellations may be made within 30 days and are subject to the cancellation guidelines below:
Once the collection kit has been received in our laboratory for processing we will be unable to issue a refund. Prior to arriving in our laboratory orders requiring an online physician network will be subject to a $45 cancellation fee; orders not requiring an online physician network will be subject to a $25 cancellation fee.